Delete your Altopaz Marketer account

This page explains how to request deletion of your Altopaz Marketer account — the app for approved real-estate marketers of Al Topaz Real Estate — and which data is deleted, which data is retained, and for how long.

How to request deletion

Option 1 — inside the app

1. Open the Altopaz Marketer app and sign in.
2. Go to Settings.
3. Tap Delete account.
4. Confirm in the dialog that appears.

Option 2 — from this page (no app download required)

1. Complete the form at the bottom of this page.
2. Enter the mobile number registered in the app so we can identify your account.
3. Confirm that you own the account and submit the request.
4. We verify account ownership before carrying out the deletion.

Processing time: requests are completed within 30 days at the latest from the date ownership is verified. We notify you when it is done.

Data that is deleted

When a deletion request is carried out, the following is irreversibly deleted or anonymised:

• Account and identity data: name, mobile number, email address, National ID / Iqama number, and FAL licence number.
• Sign-in and session data: access and refresh tokens, device and notification registrations.
• Uploaded documents: FAL licence images, ID copies, IBAN documents, and any other files you uploaded.
• Business data: client records you created and their associated notes.
• Share links: the unit links you created and their related activity.
• Requests: interest and booking requests not tied to a contractual or statutory obligation.
• Notifications: your in-app notification history.

Data that is retained, and for how long

Some records cannot be deleted because we are legally required to keep them. We retain only what the law requires, and delete or anonymise it once the statutory period ends:

• Accounting and tax records: invoices, paid commissions, and financial documents, for the period required by the accounting and tax regulations of the Kingdom of Saudi Arabia.
• Contractual records: completed bookings, transactions, and signed agreements, for the statutory retention period.
• Real-estate brokerage compliance records: FAL licence data and records required under real-estate brokerage regulations.
• Fraud-prevention and security records: the minimum audit records needed to protect the platform and to evidence that your deletion request was carried out.

These records are separated from your personal profile, and direct identifiers are replaced with anonymised identifiers wherever the law permits. They are not used for any marketing purpose after your account is deleted.

Important notes

• Account deletion is permanent and cannot be undone, and you will lose access to the platform.
• Deleting your account does not delete records of Al Topaz customers who dealt with the company through other channels.
• You may request deletion of specific data without deleting your account, using the dedicated option in the form.

Contact

Al Topaz Real Estate
Email: [email protected]
Phone: 920035737
Privacy policy: altopaz.sa/privacy

Account deletion request form